Gonda: In line with the Uttar Pradesh Government’s commitment to ensuring effective grievance redressal at a single platform, Sampoorna Samadhan Diwas was organized across all tehsils of Gonda district on Monday. Senior district officials, including District Magistrate Priyanka Niranjan, Superintendent of Police Vineet Jaiswal, and Chief Development Officer Dayanand Prasad, attended the programme at Mankapur Tehsil and heard grievances from members of the public.
During the public hearing, a total of 169 complaints and applications were received at the Mankapur Tehsil camp. Of these, 15 cases were resolved on the spot, while the remaining complaints were forwarded to the concerned departments with directions to ensure time-bound and quality disposal within the stipulated period.
DM Calls for Quality and Accountability in Grievance Redressal
Addressing officials during the programme, District Magistrate Priyanka Niranjan directed that dedicated teams be constituted to investigate complaints received during the grievance redressal camp. She emphasized that all complaints should be verified through on-site inspections and resolved with transparency and quality.
The District Magistrate instructed officials to deal jointly with cases involving illegal encroachments and disputes related to village pathways by coordinating revenue and police teams. She also directed departments to take action against encroachments on ponds, public pathways, drains, and other government lands.
To strengthen accountability, officials were asked to ensure that complainants are present during inspections and that written records of their participation are maintained. The DM further directed authorities to document grievance redressal efforts through photography and videography wherever necessary.
Strict Action Against Negligence
Priyanka Niranjan warned that complaints received during Sampoorna Samadhan Diwas must be resolved through field-level verification and quality investigation. She stated that negligence or failure to address grievances satisfactorily could invite strict action against the responsible officials.
At the conclusion of the programme, she instructed all district-level officers to ensure timely and effective disposal of complaints while maintaining transparency and public confidence in the grievance redressal mechanism.
Encroachment Complaint Referred for Investigation
Among the grievances raised during the event, Arun Kumar Pathak, a resident of Garhi Vidyanagar in Motiganj, alleged illegal encroachment on village community land recorded as Gata No. 150, which is designated as protected threshing ground (Khalihan) land.
The complainant alleged that certain individuals, including Suresh Tiwari and others, had occupied the land and were using it for commercial purposes. Taking cognizance of the matter, the District Magistrate directed Naib Tehsildar Subhadra Prasad to conduct a site inspection and take appropriate action in accordance with legal provisions.
The programme was attended by Divisional Forest Officer Anurag Priyadarshi, Chief Medical Officer Sant Lal, Mankapur Sub-Divisional Magistrate Avneesh Tripathi, In-charge Tehsildar Subhadra Prasad, Project Director DRDA Sushil Kumar Pandey, District Panchayati Raj Officer Lalji Dubey, District Supply Officer, District Social Welfare Officer, and other district-level officials.
The event underscored the administration’s ongoing efforts to provide accessible governance and ensure that public grievances are addressed promptly, fairly, and effectively.
